General Terms and Conditions of Use

Effective date: 1 November 2026

This is an English translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.

1. Purpose and scope

1.1. These General Terms and Conditions of Use (hereinafter the “Terms and Conditions”) govern access to and use of the applications, digital platforms, websites and other digital services (hereinafter jointly the “Platform”) provided by Acede - Empresa de Trabalho Temporário, S.A., legal entity no. 503447994, with registered office at Edifício Mar Vermelho, 1990-095, Lisboa, hereinafter the “Controller”.

1.2. These Terms and Conditions apply to the use of the Platform regardless of the device, operating system or technology used to access it, including websites, mobile apps for iOS and Android, web browsers and other compatible interfaces.

1.3. Accessing and using the Platform implies knowledge and acceptance of these Terms and Conditions, where such acceptance is necessary for the contractual relationship established.

1.4. Whenever certain services or features are subject to specific conditions, these will be made available to users before they are used.

2. Access to and use of the Platform

2.1. The Platform is intended to provide digital services, content and features, in accordance with its purpose and characteristics.

2.2. Access may be free or may depend on registration, authentication or other previously communicated conditions.

2.3. Users undertake to use the Platform lawfully, responsibly and in accordance with its purpose, respecting these Terms and Conditions, applicable law and the rights of third parties.

2.4. Users are responsible for ensuring they have the equipment, software and communication connections needed to access the Platform.

2.5. The Controller may provide different features depending on the version of the Platform, the device used or the technical conditions of access, without prejudice to the rights legally granted to users.

3. Registration and user accounts

3.1. Where using the Platform requires creating an account, users must provide true, accurate and up-to-date information.

3.2. Access credentials are personal and must be kept confidential, and must not be shared with unauthorised third parties.

3.3. Users must notify the Controller, using the contacts provided, of any suspected unauthorised access to or use of their account.

3.4. The Controller may adopt proportionate protection and security measures, including authentication mechanisms, identity verification and temporary access restrictions, where justified.

3.5. The suspension or closure of accounts will follow objective and proportionate criteria compatible with applicable law and, where required, will be preceded by appropriate information to the user.

4. Rights and obligations of users

4.1. Users undertake not to:

  1. Use the Platform for illegal or fraudulent purposes, or purposes contrary to the rights of third parties;
  2. Introduce or spread viruses, malicious code or any other elements likely to compromise the security and integrity of the systems;
  3. Attempt to access accounts, systems, databases or restricted areas without authorisation;
  4. Intentionally interfere with the normal operation of the Platform;
  5. Reproduce, distribute or commercially exploit protected content without authorisation or legal basis;
  6. Use the Platform to transmit unlawful content or content that infringes the rights of third parties.

4.2. The Controller undertakes to provide the Platform in accordance with the announced conditions, to adopt appropriate security measures and to respect users’ rights.

4.3. Misuse of the Platform may justify proportionate measures, including access restrictions, without prejudice to other legally permitted consequences.

5. Intellectual property

5.1. Unless otherwise stated, the intellectual property rights in the Platform, including software, structure, graphic elements, trademarks, logos and its own content, belong to the Controller or to their legitimate owners.

5.2. Users are granted a limited, non-exclusive and non-transferable right to use the Platform for authorised purposes, for as long as the respective access conditions are met.

QR codes generated through the Platform are assigned to the respective user for personal, exclusive and non-transferable use, within the scope of the features and purposes for which they were issued.

Assigning, sharing, reproducing, selling or allowing their use by unauthorised third parties is expressly prohibited, unless expressly permitted by the Controller or by law. Misuse of these codes may lead to their invalidation or suspension, without prejudice to other applicable legal consequences.

5.3. Using the Platform does not transfer any intellectual property rights, without prejudice to uses permitted by law.

5.4. Third-party content remains subject to the rights and conditions of its respective owners.

6. Availability, maintenance and updates

6.1. The Controller will seek to ensure the regular and secure operation of the Platform, without guaranteeing the complete absence of interruptions, technical failures or incompatibilities.

6.2. Temporary interruptions may occur for maintenance, updates, security, third-party failures or situations beyond the Controller’s reasonable control.

6.3. The Platform may receive technical, functional or security updates, intended to improve the service or ensure compliance with legal requirements.

6.4. Where required by law, users will be informed of relevant changes, as well as of the updates needed to keep the digital services in conformity.

6.5. The above provisions do not affect any mandatory guarantees or rights legally granted to consumers.

7. Third-party services and content

7.1. The Platform may provide links, integrations or means of access to services provided by third parties.

7.2. The use of such services may be subject to their own conditions, which should be made available by the respective providers.

7.3. The Controller does not automatically assume responsibility for third-party content and services it does not control, without prejudice to the duties of diligence, information and liability that legally apply to it.

8. Personal data protection

8.1. The processing of personal data carried out through the Platform complies with applicable law, namely Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and supplementary national legislation.

8.2. Information on the purposes and legal bases of processing, categories of data, recipients, retention periods and the rights of data subjects is set out in the respective Privacy Policy.

8.3. Accepting these Terms and Conditions does not, by itself, constitute consent to processing of personal data that legally requires separate consent.

8.4. Where necessary, specific mechanisms will be provided for giving, managing and withdrawing consent.

9. Liability

9.1. Each party is liable for damage resulting from failure to meet the obligations legally or contractually attributable to it, under applicable law.

9.2. The Controller is not liable for damage resulting solely from the user’s misuse of the Platform or from acts of third parties not legally attributable to it.

9.3. Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded by law, namely liability arising from wilful misconduct, gross negligence, breach of mandatory consumer rights or failure to meet applicable legal obligations.

10. Suspension, termination and deletion of accounts

10.1. Users may request the closure of their account by emailing geral@acede.pt, subject to any specific contractual conditions permitted by law.

10.2. The Controller may suspend or terminate access to the Platform where there are legitimate grounds, namely for security reasons, unlawful use or material breach of these Terms and Conditions.

10.3. Termination of access does not necessarily mean the immediate deletion of all personal data, where its retention is required by law or based on another legitimate ground, as set out in the Privacy Policy.

10.4. The deletion of content or data associated with the account must respect the user’s rights, legal retention obligations and, where applicable, the rules on digital content and services.

11. Changes to the Terms and Conditions

11.1. The Controller may revise these Terms and Conditions to adapt them to legal, technical or operational changes or to the features provided.

11.2. Changes will be communicated by appropriate means, with the notice required by law or contract, whenever they affect users’ rights or obligations.

11.3. Where necessary, new acceptance of the amended conditions will be requested, respecting any applicable legal rights to object or terminate the contract.

12. Applicable law and dispute resolution

12.1. These Terms and Conditions are governed by Portuguese law, without prejudice to any mandatory consumer protection rules that may apply in other jurisdictions.

12.2. In the event of a dispute, users may turn to the legally competent courts and, where applicable, to alternative consumer dispute resolution mechanisms.

12.3. Information on the entities competent for alternative dispute resolution will be made available as required by law.

12.4. Any clause of these Terms and Conditions found to be invalid or unenforceable will not, by itself, affect the validity of the remaining provisions.

13. Contacts

For any questions about using the Platform or about these Terms and Conditions, you can contact: